Shipping and Returns
Shipping Policy
Delivery Times
Our regular couriers deliver Australia-wide, Monday to Friday (excluding public holidays). Business addresses receive deliveries between 9am and 5pm. To assist us in meeting your delivery needs, please provide any special instructions when placing your order—we’ll do our best to accommodate them.
Need your order quickly? We offer same-business-day dispatch on in-stock items for orders placed by 12pm AEST.
In the rare case of a late delivery, call us on 1800 111 488, and we’ll do everything we can to make it right.
Product Quality Guarantee
We take great care in packaging your order to ensure it arrives safely. If your order is damaged in transit, advise the courier and sign for the goods as “Subject to Checking” (STC). Then, contact us as soon as possible with details so we can resolve the issue.
A photo is required for replacements. Please email it to [email protected], referencing your order or invoice.
Unattended Premises & Re-delivery Charges
To avoid delays or additional fees, please ensure someone is available to sign for the delivery. If no one is present, the courier may:
- Leave the parcel in a safe place
- Leave a calling card with pickup details
- Attempt re-delivery (additional charges may apply)
If you know in advance that no one will be available, mention it in Special Instructions when placing your order. We can authorise the courier to leave your parcel, but we cannot be responsible for any damage or loss after delivery.
Delivery Outside Metropolitan Areas
Delivery to regional and rural areas can take up to a week. While we cannot guarantee an exact delivery date, if you have a required delivery timeframe, please include it in Special Instructions, and we will aim to deliver as close as possible to your requested date.
Returns Policy
What Can Be Returned?
We accept returns for items that are defective, damaged, incomplete, or incorrectly supplied at no cost to you, provided the claim is made within 30 days of receipt. If you change your mind or order incorrectly, we offer a refund minus a 20% handling fee, provided the return is advised within 30 days of receipt. Return shipping costs are your responsibility.
Buy-in Line & Made-to-Order Products
Items marked as buy-in line or made to order are non-refundable. Please choose carefully and contact us with any questions before purchasing.
Return Timeframes
All returns must be made within 30 days of receipt. If the goods are not defective, a 20% handling & restocking fee applies. If a defect becomes evident later, you must notify us as soon as possible and allow us to inspect the goods.
How to Return Items
- Include a copy of the original delivery docket or invoice.
Items must be returned in their original packaging.
Return Address
Send all returns to:
Unit 2/19 Proprietary Street, Tingalpa QLD 4173
Shipping Costs for Returns
- If the item is defective or incorrectly supplied, Apex Display will arrange return shipping or refund shipping costs.
If the item is not defective, return shipping costs are non-refundable, and you must arrange return shipping.
Credit for Returns
Unless otherwise requested, a credit will be applied to your account for your next order. We’re happy to exchange the item if needed.
SHIPPING OFFERS & EXCLUSIONS
Occasionally we will provide shipping offers including discounted, flat-rate or free shipping. We reserve the right to withdraw these offers at any time. These offers may only apply to certain delivery areas.
Should you require any express shipping, this is not included in our shipping offers.
Items excluded from shipping offers, due to size & handling, include:
Slatwall Sheets (in all colours & sizes)
- SW1058 (SW1058BK; SW1058WH; SW1058NO)
- SW1158 (SW1158BK; SW1158WH; SW1158NO)
- SW1258 (SW1258BK; SW1258WH; SW1258NO)
Slatmesh Panels (in all colours):
- DM3040 (DM3040BK; DM3040CH)
Fully Assembled Counters (in all colours & sizes):
- AF4033 (AF4033BK; AF4033WH; AF4033NO)
- AF4039 (AF4039BK; AF4039WH; AF4039NO)
- AF4126 (AF4126BK; AF4126WH; AF4126NO)
- AF4225 (AF4225BK; AF4225WH; AF4225NO)
- AF4633 (AF4633BK; AF4633WH; AF4633NO)
- AF4639 (AF4639BK; AF4639WH; AF4639NO)
Display Pedestals (in all colours & sizes):
- DM1611 (DM1611BK; DM1611WH; DM1611NO)
- DM1617 (DM1617BK; DM1617WH; DM1617NO)
- DM1621 (DM1621BK; DM1621WH; DM1621NO)
- DM1511 (DM1511BK; DM1511WH; DM1511NO)
- DM1517 (DM1517BK; DM1517WH; DM1517NO)
- DM1521 (DM1521BK; DM1521WH; DM1521NO)
- DM1711 (DM1711BK; DM1711WH; DM1711NO)
- DM1717 (DM1717BK; DM1717WH; DM1717NO)
- DM1721 (DM1721BK; DM1721WH; DM1721NO)
Display Tables, Drawer Display Units, and Shelving Display Units (in all colours & sizes):
- DM4035 (DM4035BK; DM4035WH; DM4035NO)
- DM4041 (DM4041BK; DM4041WH; DM4041NO)
- DM4231 (DM4231BK; DM4231WH; DM4231NO)
- DM4129 (DM4129BK; DM4129WH; DM4129NO)