Shipping and Returns
Delivery Times
Our regular couriers deliver orders to all corners of Australia Monday to Friday (ex public holidays). We always endeavour to deliver your order as early as we possibly can, and our couriers deliver to business addresses between 9am and 5pm. To assist us, please enter important delivery instructions in Special Instructions when placing your order and we will endeavour to comply as much as possible.
In the unusual occurrence of a late delivery, please call us on 07 3891 6922 and we will do everything we can to make it up to you!
Need it in a hurry? We’re proud to offer same-business-day dispatch of stock items when you order by 12pm AEST.
Product Quality Guarantee
We put a lot of time into packaging your order so it stays safe in transit and arrives in the same condition it left our warehouse in. In the unlikely event that your order is damaged in transit, please advise the courier and sign for the goods as ‘Subject to Checking’ (STC). Following this, please contact us as soon as possible and provide details so we can follow through with the determined course of action.
We put a lot of time into packaging your order so it stays safe in transit and arrives in the same condition it left our warehouse in. In the unlikely event that your order is damaged in transit, please advise the courier and sign for the goods as ‘Subject to Checking’ (STC). Following this, please contact us as soon as possible and provide details so we can follow through with the determined course of action.
Please note that a photograph is required for the replacement of any damaged goods. Please email to [email protected] noting which order or invoice it relates to.
Unattended Premises & Additional Re-direction/Re-delivery Charges
Our best advice is for you to please ensure someone is there to sign for their order on the day of deliver. If no-one is available to accept the delivery, the courier may leave your order in a safe place, a calling card may be left advising that it has either been forwarded to the local post office or courier depot (depending on the relevant courier company’s policy) for you to collect at your convenience, or we’ll attempt a redelivery (further charges may apply).
Our best advice is for you to please ensure someone is there to sign for their order on the day of deliver. If no-one is available to accept the delivery, the courier may leave your order in a safe place, a calling card may be left advising that it has either been forwarded to the local post office or courier depot (depending on the relevant courier company’s policy) for you to collect at your convenience, or we’ll attempt a redelivery (further charges may apply).
If you know in advance that no-one will be available to sign for delivery, simply advise us in the Special Instructions when placing your order. We will give the courier authority to leave your item/s at your address, but cannot take responsibility for any damage to products that may occur after it has been delivered.
Delivery outside of Metropolitan areas
In regional and rural areas, delivery can take up to a week. In these areas we cannot guarantee a delivery date, however if you have a date you need your order by, please enter it into the Special Instructions and we will deliver as close as possible to your requested date.
In regional and rural areas, delivery can take up to a week. In these areas we cannot guarantee a delivery date, however if you have a date you need your order by, please enter it into the Special Instructions and we will deliver as close as possible to your requested date.
Returns Policy
What can be returned?
Any items that are defective, damaged, incomplete or incorrectly supplied can be returned at no further expense to yourself, as long as it is claimed within 7 days of receipt. If you change your mind or incorrectly order goods, we will provide a refund less a handling fee of 20% of the order value, as long as it is within 7 days of receipt. You must arrange return shipping at your own expense.
Buy-in Line and Made to Order products
Items marked as buy-in line or made to order are non-refundable. Please choose carefully and contact us if you have any questions before purchasing.
When do items need to be returned by?
You may return any item within 7 days of receipt, for any reason. If goods are not defective, 20% of the order value (i.e. handling & restocking fees) will be non-refunded. Any other alleged defect in the Goods must be advised as soon as reasonably possible after it becomes evident. Upon such notification the Customer must allow the Seller to inspect the Goods.
How do I return items?
All returns need a copy of the original delivery docket or invoice. All items must be returned in original packaging.
Where do items need to be returned to?
Please post or ship items to Unit 2/19 Proprietary Street, Tingalpa QLD 4173.
Shipping for returns?
Apex Display will arrange shipping and/or refund the shipping cost if goods were supplied incorrectly or were defective. If the items are not defective, shipping costs are non-refundable and the customer is responsible for arranging the shipping.
Credit for returns?
A credit will be kept in the system for your next order unless otherwise requested – we are happy to exchange the item if necessary.
